Cake Pay Mobile

Contacting Support

If you need to contact Cake Pay support, please email support@cakewallet.com or message us on Telegram.

Please clearly indicate that the support request is related to Cake Pay Mobile.

Refund Requests

If you need to make a Cake Pay Mobile refund request in a case of failed gift card purchases, please fill out this form. We’re sorry you ran into an issue!

Cake Pay support should reach out (only from an @cakewallet.com, @cakepay.com, or @ionia.io email address) if they need more information. Keep an eye on the email you used for Cake Pay.

How long does it take to receive a gift card?

Some other sellers can take hours or even days to deliver gift cards. We deliver your digital gift card to your Cake Wallet app within seconds!

Can Cake Pay Mobile be used outside of the United States?

Cake Pay Mobile is currently only available in the 50 US states. Unfortunately, US territories are not currently supported. We will make announcements as we add additional markets, so stay tuned! Cake Pay Web is available in 140+ countries!

Why does Cake Pay need my email address?

We need a way to protect the gift card history and unused gift cards, and email serves as a convenient way to provide support.

This is awesome, but why is only email needed?

Buying gift cards isn’t regulated in the same way as using an exchange, so there are different requirements. Cake Pay is fully compliant with all guidelines and regulations.

How can I bring up a code again?

You can access all your codes in your active cards list.

You can view your past history by navigating to the Cake Pay section of Cake Wallet. Click your user icon in the top right corner of the app. You will see a button that will take you to your active and receemed cards. If your code is unredeemed, it will be under the “Active” tab. If your card is marked as redeemed, it will be under the “Redeemed” tab.

How do I recover an unused code?

If an e-gift code that has been purchased is not marked as redeemed, you can access it in your active cards list.

You can view past history by navigating to the Cake Pay section of Cake Wallet. Click your user icon in the top roght hand corner of the app. You will see a button that will take you to your active and redeemed cards. Your unredeemed code will be under the “Active” tab.

Where can I find my transaction details/history?

You can view past history by navigating to the Cake Pay section of Cake Wallet. Click your user icon in the top right hand corner of the app. You will see a button that will take you to your active and redeemed cards. Your unredeemed code will be under the “Active” tab.

What cryptocurrencies can I pay with?

You can pay with Bitcoin, Monero, and Litecoin.

Groupon purchase

Groupon has a simple checkout page that does not include the option for a gift code. To redeem a gift code, put your mouse cursor over your account name, and select “Redeem Gift Card” from the drop-down box.

This will add the gift card to your account as “Groupon Bucks.” During checkout, you will see the gift card amount automatically deducted from your purchase total.