Cake Pay Web
Contacting Support
If you need to contact Cake Pay support, please email support@cakewallet.com.
Please clearly indicate that the support request is related to Cake Pay Web.
YOU MUST CONTACT US FROM THE SAME EMAIL THAT YOU USED TO MAKE AN ACCOUNT.
Refund Requests
If you need to make a Cake Pay Web refund request, please email support@cakepay.com.
Cake Pay support should reach out (only from an @cakewallet.com or @cakepay.com email address) if they need more information. Keep an eye on the email you used for Cake Pay.
Cake Pay Web only issues refunds in select cases.
How long does it take to receive a gift card?
Most merchant cards will arrive within 1 hour, but it can take 1 business day or longer in rare cases. Cake Pay Web is slower in general than Cake Pay Mobile. Make sure to save your order ID to get faster support!
Can Cake Pay Web be used outside of the United States?
Yes, Cake Pay Web is available in 140+ countries, including the United States!
Cake Pay Web is available in these countries and regions (subject to change): Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belgium, Belize, Bermuda, Bhutan, Bolivia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei Darussalam, Bulgaria, Cabo Verde, Cameroon, Canada, Caribbean Netherlands, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Ecuador, Egypt, El Salvador, Estonia, Ethiopia, Falkland Islands, Faroe Islands, Federated States of Micronesia, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guyana, Heard Island and McDonald Islands, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malawi, Malaysia, Malta, Martinique, Mauritania, Mayotte, Mexico, Monaco, Montserrat, Morocco, Netherlands, New Zealand, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Oman, Palau, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Saudi Arabia, Singapore, Slovak Republic, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri lanka, Sweden, Switzerland, Taiwan, Thailand, Tonga, Turkey, Turkmenistan, Tuvalu, UAE, UK, Uruguay, USA, Vanuatu, Vatican City, Vietnam, Virgin Islands (U.S.)
This list is subject to change.
Why does Cake Pay need my email address?
Your email serves as a convenient way to provide support.
Why do I need to log in just to view the merchants?
We know, this sucks. Sadly, it’s the only way we are allowed to operate this service. We will drop the login requirement if we can.
Do I need to provide other information to third-parties to use my purchased products?
Depending on the merchant terms, you may need to provide other information to redeem and/or use your product. For example, you may need to provide information to the merchant for something to be shipped to your home.
How can I bring up a code again?
Cake Pay Web redemption codes are only provided by email. Check your email to get the code.
How do I recover an unused code?
You can recover an unused code by searching for it in your email.
Why do I need to activate certain products on a different website?
Some products require you activate the item on another website because of various terms and agreements with these providers.
What fees are there?
Cake Pay Web products are sold at face value. If you would like discounts for a selection of USA cards, check out Cake Pay Mobile.
Why aren’t Cake Pay Web products available in Cake Pay Mobile?
Cake Pay Web and Mobile are related but not exactly the same. They each communicate with different backends. We created Cake Pay Web to get these products available to everyone as quickly as possible, with the aim of incorporating these and better products to Cake Pay Mobile over time.
Are there any limits?
Yes, there are limits. A single user can purchase a maximum of $3,000 per day and $10,000 per month. You may run into other limits, and limits are subject to change. If you need higher limits, please email Cake Pay support.
Why is Cake Wallet showing a slightly different fiat value than the Cake Pay invoice amount?
Cake Wallet uses a different fiat API endpoint than the Cake Pay Web endpoint. This can lead to small (<1%) differences in prices shown. For non-USD denominated products, the spread may be a little larger because we buy the cards in USD, and there is thus an implied spread that Cake must pay between USD and the other fiat asset. Always make sure to send the exact amount of cryptocurrency specified for the invoice. Cake Pay uses extremely competitive market rates for crypto/USD.
What are the Cake Pay Web terms and conditions?
View the full Cake Pay Web terms and conditions here.
What cryptocurrencies can I pay with?
You can pay with Bitcoin and Monero natively. You can use the Trocador plugin to pay with other cryptocurrencies. Using this plugin may require manual processing, so expect an extra business day for processing.